This Privacy Policy explains how ug234 collects, uses, stores, shares, and protects the personal data of players who register and use the ug234.ws platform. We are committed to handling your information responsibly, transparently, and in a manner consistent with international data-protection principles and the expectations of our players across Indonesia.
These cards highlight the core principles that underpin our approach to data privacy. The full binding policy text follows in the numbered sections below.
ug234 collects only the personal data strictly necessary to operate your account, process transactions, and comply with anti-money-laundering regulations. We do not harvest data beyond what is operationally required.
All data transmitted between your device and the ug234 platform is encrypted using industry-standard 256-bit SSL/TLS protocols — the same level of security used by Indonesia's major banks including BCA, BRI, and Mandiri.
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 30 days, consistent with internationally recognised data-subject rights.
ug234 does not sell, rent, or trade your personal information to unaffiliated third parties for marketing or commercial purposes. Your data belongs to you, and it is used only in ways that directly support your use of the platform.
Personal data is retained only for as long as your account is active, or as required by applicable AML and financial-record-keeping regulations. Once the retention period expires, data is securely deleted or anonymised.
We will notify you of any material changes to this Privacy Policy with at least 7 calendar days' advance notice via a platform banner and, where practicable, by email to your registered address.
Throughout this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Platform" | The ug234 website at ug234.ws, including all sub-pages, game interfaces, sportsbook modules, payment portals, and mobile-optimised views. |
| "ug234 / We / Us" | The operator of the Platform and the data controller responsible for personal data processed through ug234.ws. |
| "You / Player / User" | Any individual who registers an account on, visits, or otherwise interacts with the Platform — whether as a registered member or as an anonymous visitor. |
| "Personal Data" | Any information that identifies or can reasonably identify a living individual, including name, date of birth, email address, phone number, payment account details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, anonymisation, or deletion. |
| "KYC" | Know Your Customer — the identity and address verification process required before withdrawal processing or as otherwise mandated by ug234's compliance framework. |
| "Cookies" | Small text files placed on your device by the Platform to store session preferences, authentication tokens, and anonymised analytics signals. |
| "Third-Party Providers" | External organisations engaged by ug234 to provide specific services — such as game studios, payment processors, fraud-detection vendors, and hosting infrastructure providers — who may process Personal Data on ug234's behalf. |
ug234 collects Personal Data in the following categories. We only collect data that is necessary and proportionate to the purposes described in Clause 4.
2.1 Registration Data
When you create an Account on ug234, we collect the information you provide during the registration form, including: your full legal name, date of birth, Indonesian residential address, email address, and mobile phone number. This data forms the foundation of your Account profile and is used for identity verification and account administration.
2.2 Identity Verification (KYC) Data
To comply with AML obligations and to process withdrawals, ug234 may request and collect copies of identity documents, including: your Indonesian National Identity Card (KTP), valid passport, driver's licence, proof of residential address (utility bill or bank statement), and documentation confirming the ownership of your payment account (e.g., a masked BCA, BRI, BNI, or Mandiri account statement).
2.3 Financial Transaction Data
ug234 records all deposit and withdrawal transactions associated with your Account, including: transaction amounts in IDR, timestamps, payment method type (bank transfer via BCA/BRI/BNI/Mandiri/CIMB Niaga, or e-wallet via OVO/DANA/GoPay/ShopeePay/LinkAja), and masked payment account identifiers. We do not store full bank account numbers or e-wallet PINs.
2.4 Gaming Activity Data
We record your activity on the Platform, including: game sessions played, wagers placed and settled, game outcomes, bonus offers accepted and their wagering progress, sportsbook selections (including Asian handicap, voor bola, and mix parlay bets), and session durations. This data is used for account integrity monitoring, responsible gaming oversight, and dispute resolution.
2.5 Technical & Device Data
When you access the Platform, our servers automatically record certain technical data, including: your IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and the pages visited during each session. This data is used for fraud prevention, security monitoring, and platform performance analytics.
2.6 Communications Data
If you contact our support team — via live chat or email — we retain a record of the communication, including the subject matter, the content of messages exchanged, and timestamps. These records are used for quality assurance, dispute resolution, and regulatory audit purposes.
2.7 Voluntary Survey & Preference Data
Where you choose to participate in satisfaction surveys, promotional questionnaires, or preference-setting tools within your account dashboard, we collect the responses and preferences you voluntarily provide. Participation in such surveys is optional and does not affect your account standing.
ug234 does not collect or store full payment card numbers, card CVV/CVCs, bank account login credentials, e-wallet PINs, or your ug234 account password in plain text. Passwords are stored as salted, one-way cryptographic hashes.
ug234 collects Personal Data through the following channels:
ug234 processes your Personal Data for the following specific purposes. Each purpose is matched to the legal basis described in Clause 5.
| Purpose | Categories of Data Used |
|---|---|
| Account creation and administration | Registration data, communications data |
| Identity and age verification (KYC) | Registration data, KYC documents, financial transaction data |
| Processing deposits and withdrawals in IDR | Financial transaction data, KYC data |
| Providing access to games, sportsbook, and live casino | Registration data, gaming activity data, technical data |
| Fraud prevention and account security | Technical data, financial transaction data, gaming activity data |
| AML and compliance monitoring | All categories as required by the compliance framework |
| Responsible gaming monitoring | Gaming activity data, registration data |
| Customer support and dispute resolution | Communications data, gaming activity data, financial transaction data |
| Platform analytics and performance improvement | Technical data, gaming activity data (anonymised where possible) |
| Marketing and promotional communications | Registration data, gaming activity data, preference data (where consent given) |
ug234 relies on one or more of the following legal bases when processing your Personal Data:
ug234 does not sell or rent your Personal Data. We share data only in the circumstances described below, and only to the minimum extent required for each purpose:
6.1 Technology and Game Providers
ug234 shares session-level data with licensed game studios (Evolution Gaming, Pragmatic Play, Spribe, Pocket Games Soft, Microgaming, NetEnt, and others) to deliver game outcomes and maintain accurate game-round records. These providers act as data processors under contractual agreements that prohibit them from using ug234 player data for their own commercial purposes.
6.2 Payment Processors
To facilitate deposits and withdrawals in IDR, ug234 shares transaction reference data with the relevant Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga) or e-wallet operator (OVO, DANA, GoPay, ShopeePay, LinkAja). Only the data strictly required to initiate or confirm the specific transaction is shared.
6.3 Identity Verification and Fraud Prevention Services
ug234 may use third-party identity-verification or fraud-detection providers to validate KYC documents and assess risk signals associated with device fingerprints and IP addresses. These providers are contractually bound to process data only on ug234's instructions.
6.4 Legal and Regulatory Disclosure
ug234 will disclose Personal Data to law enforcement agencies, regulators, or courts when required to do so by a valid legal order, court judgment, or applicable law. Where legally permitted, we will notify you of such a disclosure before it occurs.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of substantially all of ug234's business assets, Personal Data held in Account records may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to data-handling practices that result from it.
ug234 will never share your Personal Data with unaffiliated advertisers, data brokers, or marketing companies. If you receive unsolicited communications purporting to be from ug234 that reference your personal details, please report them immediately to our support team — they may indicate a phishing attempt.
ug234 operates as an international platform. Certain data processing activities — particularly those involving game providers and cloud infrastructure services — may involve the transfer of Personal Data to servers or personnel located outside Indonesia. ug234 takes the following safeguards to protect data in cross-border transfers:
By registering an Account on the Platform, you acknowledge that your Personal Data may be processed outside Indonesia in connection with the services described above, subject to the safeguards outlined in this clause.
ug234 retains Personal Data for the following periods, measured from the relevant trigger event:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of active account + 5 years following account closure |
| KYC identity documents | 5 years from the date of account closure or last transaction, whichever is later |
| Financial transaction records (IDR) | 5 years from the date of each transaction, as required by AML record-keeping standards |
| Gaming activity logs | 2 years from the date of each session, or longer if required for an open dispute or investigation |
| Customer support communications | 3 years from the date of the communication |
| Technical / device logs | 13 months from collection (rolling window) |
| Marketing preferences and consent records | Until consent is withdrawn, then retained as a consent-withdrawal record for 3 years |
Upon expiry of the applicable retention period, data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform-improvement purposes.
ug234 uses cookies and similar tracking technologies to operate the Platform effectively. The following cookie categories are used:
9.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They maintain your authenticated session after login, store your language and currency preferences, and support the security mechanisms (CSRF tokens, session integrity checks) that protect your Account from unauthorised access. Essential cookies cannot be disabled without breaking core platform functionality.
9.2 Analytics Cookies
ug234 uses anonymised analytics cookies to understand how players navigate the Platform — which pages are visited most frequently, where users exit the registration flow, and how game lobby layouts influence engagement. Analytics data is aggregated and does not identify individual players. You may opt out of analytics cookies via your account preferences.
9.3 Functional Cookies
Functional cookies remember your game-lobby filter settings, preferred deposit method, and other UI preferences across sessions. These cookies improve your experience but are not strictly essential. You may disable them without affecting core account functionality.
9.4 Cookie Duration
Session cookies expire when you close your browser. Persistent cookies — used for remembered preferences and analytics — expire between 30 days and 13 months from the date they are set, depending on their category. ug234 does not set persistent cookies with lifetimes exceeding 13 months.
ug234 does not use third-party advertising or retargeting cookies. No data from your ug234 sessions is shared with advertising networks or social media platforms for the purpose of serving targeted advertisements on other websites.
ug234 recognises the following data-subject rights and provides mechanisms to exercise each of them. To submit a request, contact the support team via live chat or email at support@ug234.ws. We will respond within 30 calendar days.
Certain data-erasure requests may not be fulfilled in full where ug234 is under a legal obligation to retain the data — for example, KYC documents and transaction records required by AML regulations. In such cases, ug234 will inform you of the specific data categories that must be retained and the applicable legal basis.
ug234 maintains a layered security programme designed to protect Personal Data against unauthorised access, disclosure, alteration, and destruction. Key measures include:
While ug234 applies rigorous technical and organisational measures, no system connected to the public internet is completely immune to security risk. You are responsible for maintaining the confidentiality of your own Account credentials. Use a strong, unique password and enable two-factor authentication via your account security settings.
The ug234 Platform is intended exclusively for adults. You must be at least 21 years of age to register an Account, make deposits, or place any wager. ug234 does not knowingly collect Personal Data from individuals under the age of 21.
If ug234 becomes aware that it has collected Personal Data from an individual who is under 21, the Account will be immediately suspended, all associated data will be flagged for review, and any balance held will be frozen pending a mandatory age-verification process. Where the individual's age cannot be confirmed, the Account will be closed and deposited funds returned to the originating payment method.
If you believe that a minor has registered on the Platform using false information, please notify our support team immediately so that we can take appropriate action.
21+ only. ug234 enforces strict age verification through the KYC process. Attempting to register as an underage player is a violation of our Terms & Conditions and may be reported to relevant authorities.
ug234 may send promotional communications — including bonus offers, seasonal promotions aligned with the Indonesian calendar (Idul Fitri, Ramadhan, BRI Liga 1 season openers), and new game launch announcements — to registered players who have provided consent to receive such communications.
13.1 Consent-Based Marketing
Marketing communications are sent only to players who have actively opted in during the registration process or through the notification preferences section of the account dashboard. ug234 does not send unsolicited marketing messages to players who have not opted in.
13.2 Opting Out
You may withdraw consent for marketing communications at any time by: (a) using the unsubscribe link included in every promotional email, (b) updating your notification preferences in the account dashboard, or (c) contacting the support team directly. Opt-out requests are processed within 5 business days. Withdrawal of marketing consent does not affect your ability to receive transactional communications (such as deposit confirmations and withdrawal notifications), which are sent on the basis of contractual necessity.
13.3 No Third-Party Marketing
ug234 does not share your contact details with unaffiliated third parties for the purpose of marketing their own products or services. All marketing communications you receive from ug234 relate exclusively to the ug234 Platform and its services.
The ug234 Platform integrates with a number of third-party services to deliver its full functionality. Each of these services operates under its own privacy policy and data-processing terms. ug234 conducts due diligence on its providers to ensure they maintain data-protection standards consistent with this Privacy Policy.
Third-party providers engaged by ug234 include, but are not limited to:
ug234 is not responsible for the privacy practices of third-party websites that are not operated by ug234. The Platform does not contain links to external third-party websites in its navigation structure; any external reference in content is informational only.
ug234 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, Platform functionality, or our internal data-handling practices. When material changes are made, ug234 will:
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any material change, you should stop using the Platform and may request closure of your Account by contacting our support team.
We encourage you to review this Privacy Policy periodically so that you remain informed about how ug234 protects your personal data. Archived versions of previous Privacy Policy documents are available upon written request to our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ug234 processes your Personal Data, please contact our Data Support team through the following channel:
| — please use the subject line "Privacy Enquiry" for data-related requests | |
| Live Chat | Available 24 hours a day, 7 days a week via the live chat widget on the Platform. Indonesian-speaking agents are available at all times (WIB, UTC+7). |
| Response Time | All Privacy Policy enquiries and data-subject requests will receive an initial response within 5 business days and a full resolution within 30 calendar days of receipt. |
ug234 is committed to resolving all data-privacy concerns promptly and transparently. If you feel your concern has not been adequately addressed, you retain the right to escalate the matter to an appropriate data-protection authority or seek independent legal advice.
Beyond the legal text, these are the operational commitments that protect every registered player across Jakarta, Surabaya, Bandung, Bali, and beyond.
Every byte of data exchanged between your browser and ug234's servers travels through 256-bit SSL/TLS encryption — the same protocol trusted by BCA and Mandiri for their internet banking platforms.
All accounts undergo identity verification before withdrawals are processed. This protects you and the integrity of the platform — only the real account holder can access funds, preventing unauthorised withdrawal attempts.
Sensitive personal data — including KYC document scans and financial records — is encrypted in storage using AES-256. Even in the unlikely event of a server-level intrusion, your data remains unreadable without the decryption keys.
ug234 does not participate in any advertising data exchange. Your browsing activity on ug234.ws is never shared with ad networks, social media platforms, or data brokers — full stop.
Your account password is never stored in plain text. ug234 uses one-way cryptographic hashing (bcrypt) with a unique per-user salt, ensuring that passwords cannot be recovered or exposed — even by ug234 staff.
In the event of a confirmed data breach affecting your personal data, ug234 commits to notifying impacted players without undue delay, describing what data was affected and what steps are being taken to protect you.
You've reviewed ug234's Privacy Policy and understand how your personal data is collected, protected, and managed. Ready to explore live casino tables, BRI Liga 1 sportsbook markets, or 1,000+ slots — all in IDR with local payment methods? Adults only — 21+ required to register and play.